FAQ’s
FAQ's
We understand that the privacy of all information you provide is of a primary importance. This is why we are committed to preserving the privacy of our customers. The information you provide is never shared with other companies or third party service providers. Your personal information, bank details and transaction details will only be used to fulfill the transaction and provide you with customer service.
1: Search for the medication you need.
2: If you don’t find it, search for your desired product name or simply email us at sales.healthmedstore@gmail.com and we shall take over and guide you promptly.
3: If you are placing an order (customized order, after our conversation over email) skip the ordering part, we shall add the order details to our records for your convenience
4: If you are placing an order (from the list of products available over website) Click on the ‘Buy’ button for your desired medication.
5: Click on ‘Continue Checkout’ to purchase your medication
6: Create your account and follow the easy steps to complete your order.
You will receive an email to confirm your order and also an email to confirm your order has shipped.
We are open 365 days a year. However in the event our customer service representatives seem busy or unavailable over Whatsapp or Telegram application, leave us an email at: business.healthcaremedstore@gmail.com and one of our team members will get back to you the same day.
After you place your order, the information you provided will be reviewed and filled by our pharmacist, Once approved and processed, your order status will be set to approved, and moved to processing. Your order will then be shipped to you the following working day.
We try and keep our prices as low as we can without harming service and quality, simply by reducing costs where possible, low margins, small staff, batch shipping, more returning customers and no physical distribution center. By transferring our business to the web reduced our maintenance costs by 50% and enabled us to offer our customers much more affordable prices.
A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are permitted to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.
Health Medstore Online Pharmacy is committed to preserving your medical and personal information privacy. All data we receive is legally protected under doctor-patient privilege laws. Our online ordering system is using the latest Secured Encryption Technologies and all personal and credit card information will be submitted using highest levels of technical security with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.
Our Online Pharmacy ships from a jurisdiction that does not require a prescription. All medications are genuine and approved for sale in the jurisdiction.
All of our products are genuine and in the original blister pack straight from the manufacturer.
If you miss your delivery, call your local post office to pick it up in person or schedule a re-delivery. It is always your responsibility to maintain contact with your local postal service to ensure smooth and prompt delivery.
We are very transparent in our transactions, and we don’t even charge a single penny extra in the name of professional fee.